Privacy Policy

We collect the following types of personal information:

• Identity information: Your name, business name, and job title when you contact us, submit an enquiry, or join a product register.
• Contact information: Your email address and phone number.
• Waitlist and enquiry information: When you join a waitlist or submit a project brief, we collect your email address, any name or notes you provide, the product you registered interest in, the page you submitted from, your referrer, and campaign parameters (UTM tags).
• Business information: Details about your business, property, or assets that you choose to share when you get in touch with us.
• Usage data: Anonymised analytics data including page views, time on site, and referring URLs, collected via Vercel Analytics. As our measurement stack expands, this may also include Google Analytics, the Meta Pixel, and the Growify Power Pixel.
• Technical data: Browser type, device type, and IP address (anonymised where possible).

Waitlist and enquiry submissions are stored with our email service provider, Emailit, in an audience specific to the product you registered for.

We use your personal information to:

• Respond to enquiries and provide support.
• Manage product waitlists and contact you about the products you registered interest in.
• Follow up on leads and discuss how we can help your business.
• Arrange and conduct consultations and project discussions.
• Send relevant updates about your project or engagement (with your consent).
• Improve our website, services, and user experience.
• Comply with legal obligations.

We will not use your information for purposes unrelated to the above without your consent.

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Trusted third-party tools that help us operate and measure our website: Vercel for hosting and analytics, Emailit for waitlist and email management, and, as our measurement stack expands, Google for Google Analytics, Meta for the Meta Pixel, and Growify for the Power Pixel. These providers are bound by their own privacy obligations.
• Legal requirements: Where required by law, regulation, or legal process.

Your information is stored securely using industry-standard measures. Our website is hosted on Vercel's infrastructure. While we take reasonable steps to protect your data, no method of electronic storage is 100% secure.

Data may be processed or stored outside Australia by our service providers (e.g. Vercel and Emailit, US-based). By using our services, you consent to this transfer. We ensure these providers maintain appropriate data protection standards.

We use cookies and similar tracking technologies to analyse site traffic, measure the performance of our marketing, and improve your experience. As we expand our marketing measurement, these will include the Meta Pixel, Google Analytics, and the Growify Power Pixel. For full details, see our Cookie Policy.

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your information (where we are not required to retain it).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry and contact data for inactive contacts is deleted after 24 months.

In accordance with the Spam Act 2003 (Cth), we will only send you commercial electronic messages with your consent. Joining a product waitlist is consent to be contacted about that product. Every marketing email includes a clear unsubscribe mechanism. We honour opt-out requests within 5 business days.

If you are accessing our website from outside Australia, please be aware that your information may be transferred to and processed in Australia. If you are located in the European Economic Area (EEA) or United Kingdom, we process your data on the basis of legitimate interest or your consent. You may have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to be forgotten. Contact us to exercise these rights.

Nothing in this policy is intended to exclude, restrict, or modify rights you may have under the Competition and Consumer Act 2010 (Cth) or any equivalent state or territory legislation that cannot be excluded by agreement.

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy-related questions, requests, or complaints, contact us at: mark@fitbrix.com